Innovativeartz.com reserves the right to suspend or cancel a customer’s access to any or all services provided by Innovativeartz.com when Innovativeartz.com decides that the account has been inappropriately used or otherwise.
Innovativeartz.com reserves the right to refuse service and / or access to its servers to anyone. Innovativeartz.com does not allow hosting contents or links promoting any religion or sect. Following contents are also not allowed to host.
– This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation.
– Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to the discretion of Innovativeartz.com.
– Includes pirated software, ROMS, emulators, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide “links to” or “how to” information about such material.
– Innovativeartz has zero tolerance for UBE/UCE (unsolicited bulk Email/unsolicited commercial Email). This policy protects our customers as well as the internet community from the negative effects of “spam” related activity. We defines UBE/UCE as unsolicited broadcast or commercial Email that is sent to addresses that do not affirmatively and certifiably request such material from that specific sender. We defines spam as any type of unsolicited Email used for any purpose. Any unsolicited Email being sent will result in suspension or termination of the offending account. We take a zero tolerance stance against sending of unsolicited Email and other forms of spam.
This includes, but is not limited to:
If a client is found in violation of the above no-spam policy, the offending account will be terminated without notice and no refund will be issued.
Email Usage Limits:
There is a 300 outgoing Email hourly limit per domain. This limit is also applied towards MAILING Lists also. If you send over this amount in any hour, most of the Emails will bounce back with an undeliverable error. If this occurs, it will then take some time for your account to be able to send again so we recommend waiting at least 1 hour after this issue occurs to begin sending Email again.
CONTENT OF WEBSITES:
All services provided by Innovativeartz may only be used for lawful purposes.
The customer agrees to indemnify and hold harmless Innovativeartz.com from any claims resulting from the use of our services.
Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder or host any type of religious content will result in the immediate termination of your account. If you believe that your copyright or trademark is being infringed upon, please Email support [at] Innovativeartz.com
Examples of unacceptable material on all Shared and Reseller servers include:
HIGH RESOURCE USER POLICY:
Resources are defined as bandwidth and/or processor utilization.
Innovativeartz.com may implement the following policy to its sole discretion:
When a website is found to be monopolizing the resources available Innovativeartz.com reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers.
User may not:
While our shared services are suitable for the bulk of our customers, there comes a time for some websites when they are better suited for a larger plan, which allows for more dedicated CPU and memory resources. We reserve the right, in our sole discretion, to discontinue service to any customer with a website or other hosted data that takes up more than 10% of the server resources and / or 10% of the server’s CPU.
This means that if your website is found to be utilizing more than 10% of the CPU and memory of the service, we reserve the right to take your site offline. If this becomes necessary, you can either upgrade your hosting package, or request a pro-rated refund of the amounts you have paid in advance for the services. Due to the severity of this, and our ability to act quickly to correct these situations to avoid server issues, we will do everything reasonably feasible to provide you with a warning prior to taking your site offline, but we accept no obligation to do so.
Innovativeartz offers Free Backup Service to its shared and reseller web hosting clients. We Offer Daily backups of our all shared hosting nodes with 7 Days recovery points, so users can restore the backup of their data from previous 7 days.
We also backup our VPS nodes every 15 Days in case of hardware failure or raid-array failure. But that backup is not available for our users, that backups are just for disaster recovery, and such backups can be failed too.
If you are owner of a website hosted on Innovativeartz servers, we strongly advice you to keep your Daily Offsite backups. We do our backups, but our backups are for our own safety to insure data remain same, but our backups can fail or can be suspended temporarily. So in case of emergency, you can restore your own backups.
For Shared Hosting, we advice you to download your backup copy daily to your personal computer or to some Offsite FTP Server.
For VPS and Dedicated Server customers, we suggest you to Setup some offsite backup server with some Backup Tools such as, WHM/cPanel default backup Script or Bacula4host or R1Soft backup Software.
We strongly recommend all of our customers to do their own backups of website files, database & Emails to ensure they have ready access to their data in the event we should have a hardware failure. Though we do not expect anything like this to occur, we want you to be prepared in the event that it does. Innovativeartz.com reserves the right to revise its policies at any time. We keep our Backups but we do not guarantee of availability of our Bakcups. Any data loss during a hardware or raid failure is not responsibility of Innovativeartz or Innovativeartz Support Staff.
When the Services Will be Available?
We will attempt to provide the services 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, the services may be unavailable to you. You must recognize and acknowledge that due to the nature of web hosting technology, occasional unavailability of the services cannot be avoided. Sometimes there are equipment malfunctions. At other times we undertake periodic maintenance procedures or repairs. Still other times, there are causes beyond our control like power failures, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network traffic and other occurrences. We have not promised to provide you with uninterrupted service.
All accounts are set up on a prepay basis. Although Innovativeartz reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers will NOT automatically be charged again at the end of their prepay period.
Innovativeartz bills on a monthly, Quarterly, semi annualy, Annually Biennially, Triennially cycle, depending on what option and plan has been selected. Account and billing anniversary information will be sent to you after we have processed your order. Prompt payment is necessary to ensure uninterrupted service of your account.
Innovativeartz Offers Free cPanel to cPanel migration to our all Managed VPS & Managed Dedicated Server Clients. Free Migrations can be requested via Client Portal => Support Section by Submitting Support Ticket. None cPanel or Manual Accounts Transferred are not available for Free. Admin Time Fee is applicable on manual Accounts Transfer, or all manual work for a VPS / Server is chargeable as $125/Hour.
For Renewal, Innovativeartz must receive your order by the beginning of your billing period. All unpaid balances incurred during period of service by Innovativeartz are subject to collection. In addition, Innovativeartz reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.
No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. All payment is in US$.
Cancellation of Account
Any request for cancellations must be received via Client Area, regular mail or fax and you’ll receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email cancellations are not accepted.
Submission of the cancellation form does not automatically complete the cancellation request- your account may be past due or delinquent in which case the balance must be settled before cancellation of an account can be possible. Domain name transfers, non-usage, Internic problems, ISP problems, or any other secondary issues not directly related to Innovativeartz.com’s services does not qualify an account for cancellation. Customers are urged to make sure that they receive a cancellation confirmation from Innovativeartz, indicating the closure of a domain and/or an account has been completed.
All Web Hosting plans include 15 day money back guarantee. If you are dissatisfied with our service and we are not able to provide what we promised, you will receive a full refund in case of hosting service only.
Any request for cancellation must be received via the Client Area, and you will receive a confirmation upon the cancellation of your account. No refunds are available after 15 days.
In case of Free domain Registration, All refunds are subject to a domain registration fee charge; however upon payment of such charge you will have the opportunity to continue to register and renew registration of your domain name after cancellation of your hosting account. If you have asked for Free Domain, Free Billing System, Free Dedicated IP Addresses or other free materials fee will be deducted. There are no Refunds on Dedicated Servers, Dedicated Server Items such as Control Panel, Windows Operating Systems etc.
Refunds are not Applicable on Following Items,
Dedicated Servers Related Items such as Extra IPs, Hard Drives, RAM Sticks, Cables, IPKVM/IPMI and all other related items.
Control Panel and or Paid Operating System Licenses
VPS Servers and Items
SSL Certificates, Domains, Dedicated IPs and other related Paid stuff that we offer Free with our Services.
In case of Terms Violation
Customer refund requests are to be sent via Email or phone within 15 days from service purchase date and will only be processed in the cases of service non-performance or corruption that might be caused by Innovativeartz.com’s side, Refund requests will not be accepted if it’s requested for any cause that’s out of Innovativeartz.com’s side, For example:
• Failure of any third party programs that’s not supported by Innovativeartz.com’s.
• Customer’s lack of experience dealing with web basics and communication protocols.
Customer agrees that it shall defend, indemnify, save and hold Innovativeartz.com harmless from all liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Innovativeartz.com, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Innovativeartz.com against liabilities arising out of;
• any injury to person or property caused by any products sold or otherwise distributed in connection with Innovativeartz.com’ server;
• any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
• copyright infringement and
• any defective products sold to customer from Innovativeartz.com’ server.
Innovativeartz.com will not be responsible for any damages your business may suffer. Innovativeartz.com makes no warranties of any kind, expressed or implied for services we provide. Innovativeartz.com disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by Innovativeartz.com and its employees. We strongly recommend all of our customers to do their own backups of website files, database & Emails to ensure they have ready access to their data in the event we should have a hardware failure. Though we do not expect anything like this to occur, we want you to be prepared in the event that it does. Innovativeartz.com reserves the right to revise its policies at any time.
Innovativeartz.com also reserves the right to cancel your account within 24 hours notice should an event occur in which proper evidence exists that a customer was exceptionally rude or vulgar in communications with our staff.
By using Innovativeartz.com services you agree to the above terms of service as in effect from time to time.